No serialnumber in mail... no software in Impulse

How did you pay for it, CC, DC or paypal?

Is the email that you ordered with different than your Impulse account email?

Check your junk email filters?

They should have that before one clicks on buy that a notice pops up describing this and not allow it to disappear until it is read through for first time buyers......

If you used PayPal to purchase ObjectDesktop and it has a different email than your Stardock.net account then you will need to Transfer the registration to the email you use to login to Impulse with.

https://www.stardock.com/support/registrations/

Put the email you used to purchase ObjectDesktop in the 'Source Account' field and then your Stardock.net (Impulse login) email in the 'Destination Account'.

You may need to quit Impulse and then restart Impulse for the transfer to appear.

why i can take product serial number for elemental game?

i not understand, anybody can explains????

please...

I'm not sure what you're asking, exactly.  Please be more specific about what is happening.

Hello.

 The same thing happens to me that to this boy, this morning I have acquired the product Object Desktop and have paid for PayPal, and still I have received anything, only the receipt of my payment, nor the link to unload the program, not even the code of activation of the same one.

 In addition I tried to pay several times for credit card method and all the times it gave to me mistake, but they loaded me more than 1 Euro whenever I tried it, and finally i must to pay it in PayPal without any error.

I have claimed it but still I do not have news either.

I am indignant.

I am from Spain, so excuse me for my English.

 A greeting.

The components of Object Desktop are installed through Impulse:

http://www.impulsedriven.com/impulse_setup_full.exe

Download and install it, then log in with the same account you use here, and you should see your software available under the "My Software" tab.

In regards to your credit card authorizations, these are done for foreign purchases to verify the card information.  They are simply authorizations, not sales, and you bank should remove them automatically once they are processed.

If you paid with paypal, and your paypal account uses a different email address than what you registered with, then please check that email address.

The amounts that you see on your CC are pre-authorizations.  The amounts are not charged and will drop off your card.

If you still have questions, please contact [email protected]

I just recieve an e-mail saying to me that the products already are available and that it should download them from  Impulse program, I have login to the program (with the information of my Stardock's account) and in the list of the section My Software does not appears the program Object Desktop, not installed and not availably.

ObjectDesktop is not a single program you can download.  The programs that comprise ObjectDesktop - WindowBlinds, IconPackager, Logon Studio, TweakVista, etc etc. are there in Impulse ready for you to download.

I am going through this right now - and I have to say, StarDock cannot fully realize how dissatisfied I am right now.  This has to be the most tedious product download experience ever.  It has been over two hours now that I have been trying to figure this out, two hours of work time wasted and frustration for what was suppose to be an easy upgrade.  I am so pissed off by this early in the morning that I wish the same ordeal to happen to Stardock offices, but in a larget more deserving scale.  If I dot get this product on my system by monday morning I will be requesting refund and letting other know aout the process.

If any information stated above was given before hand, I would have known, but every email and install guide provided is lacking information and leaves user even more frustrated - Stardock needs a giant dose of due karma.  Do you realize how it feels for your customers to have to go throw this with no guidace as to your unnecessarily tedious download system or do you just try and get peoples money (100% pure profit) and not provide an ounce of support - I get better at walmart and I dare not shop there.  I run an online business with 3 employees and we offer full toll free support by phone and live chat - you guys are a joke or your are happily causin problems for people and offering little in return.

I expect I will be banned for making any criticisms as is routine in the world of corp. forums which can do whatever that wish, but I do sincerely hope a complete overhaul is done on your devlivery system.  Bad karma can really build up and I really and trully wish your company countless mornings of wasted time and frustration.  I have such a headache as a result of my choice to upgrade ObjectDock, this is a joke!

Sharius9 -

Please note that these forums are mainly member supported where other members try and assist those that are having issues.  The main avenue for contacting support is to email to [email protected] and start a trouble ticket.  There are also sections in these forums that are under 'Support' that are monitored by Stardock as time permits although the 'official' avenue is through email. The office hours for Stardock are as follows:

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

I can understand your frustration but without more elaboration on what exactly you are having issues with (other than upgrading ObjectDock) perhaps someone can help if we had more information.  It would help if you explained what steps you have taken as in:

Are you purchasing the upgrade?  Is it not showing in Impulse?

I am utterly unimpressed by this company and its tech support. I purchased Object Desktop for my son at Christmas and Impulse will not work on his machine. He was able to install Windows Blinds trial version which is why he wanted to upgrade to the Object Desktop. Support closed two tickets on me because I did not reply within 24hrs to an email which is totally ridiculous. I was able to get the ticket back open and support has not gotten back to me in over a week. They basically stated my son has a problem with his .NET Framework. Well, how come Impulse is the only software that doesn't work on his machine? How come I have to install Impulse in order to get the software I paid for? I didn't ask for Impulse, which is basically adware! I paid for Object Desktop, I have no access to the software because of some glitch in this other software, I want my money back! I have been forced to escalate my paypal claim to get my money back. I do not understand how a dissatisfied customer cannot just say, "Hey, this product is not what I thought it was and I want my money back." $50 for software that will not work on the intended machine. I want my money back.

MarkPrivett -

During the holiday season a backlog of support tickets increases the normal response time for support to answer help requests.  Also, requests are answered on a first-in first-out basis so if repeated request are submitted the reply position is changed.

FYI, these forums are for the most part monitored by members such as yourself who try and assist others when they can.  There is a 'support' forum section as well that members post help requests to.  If you wish for a refund then you need to contact [email protected] .  Please refer to the Stardock return policy.

I do hope that your son's issues with getting ObjectDesktop installed or getting a refund are resolved soon.

MarkPrivett -

I have responded to your support ticket. It looks like you have responded to your own support ticket several times before we did. Note that, as mentioned in the autoreply, this will reset your position in the support queue. Please respond only as necessary, and with additional relevant information to the incident only.