Why Can't I download any deskscapes!!!!

from WinCustomize Forums

I purchased

Product Name: Subscription
User Name     : Jason Marion
Serial number : xxxxxxxxx - serial number removed by Moderator

 

It Say's I would have unlimited downloads of deskscapes. but I do not have unlimited download privileges. WHY?

It also Say's I would have a level 5 access. It still shows visitor on my account. WHY?

I sign in and everything. still no unlimited download. I get

 

Download Unsuccessful

Reasons:
  • You are currently at your download limit. (535509164 / 524288000)

 

If I purchase the registration I should get this:

WinCustomize Subscription Options

We hope you are enjoying the many free benefits of WinCustomize.com.

We have worked hard to bring you the best skinning site possible. But, as you can imagiine, it is quite costly to run a site of this magnitude. Therefore, in order to generate revenue to pay for site expenses, we have put together a few items for sale. So if you have found that WinCustomize is a useful site please help support us by purchasing one or more of the items from the WinCustomize Store! Your patronage is greatly appreciated!

Here are just a few benefits when you do your part and contribute to WinCustomize:

  • WinCustomize User Level increases to User Level 5 (Subscriber).Once you purchase a WinCustomize Subscription, you will be automatically promoted to User Level 5. This will entitle you to many exclusive features, such as unlimited file downloading on WinCustomize, access to skin ratings, your very own WinCustomize personal website, and much more.
  • WinCustomize User level increases to User Level 4 (Current Customer).Once you purchase any WinCustomize/Stardock product, you will be automatically promoted to User Level 4. This will entitle you to unlimited file downloading on WinCustomize as long as you remain a current customer.
  • Free Stardock Design Skins!As a WinCustomize subscriber you are free to download a number of complimentary, subscriber only, skins made by the professionals at Stardock Design.
  • Helping to Promote Skinning!By making a purchase, you are showing your true colors. You like WinCustomize and want to support the skinning community and this is just your way of saying, "Thank you."
  • A Great Product & Service.When you buy one of our award winning products, you're letting us prove to you why WinCustomize is the best place on net for your Windows customization needs.

 

I am a subscriber.

 

Please help.

 

Thanks

-J

 

help
5,593 views 4 replies
Reply #1 from WinCustomize Forums Top

I would remove the serial number if I was you ;)

Reply #2 from WinCustomize Forums Top

Fire off an email to support or sales at stardock dot com and I'm sure they will get it straightened out for you.

*and thanks for supporting WinCustomize.:wc:

The Political Machine 2024
Reply #3 from WinCustomize Forums Top

Do you use the same email here at WC that you used for the purchase? If paypal I think it may sometimes take a little longer for things to update.

Reply #4 from WinCustomize Forums Top

Your purchases are under a different account than the one you're logged into here.  Make sure you are using the correct account information.  If you have any questions about what is going on, send an email to [email protected] and we'll help you out.  Dealing with accounts on a public forum doesn't really work so well.