No reply to Comment request for help...

I am new to the skinning community, having only recently purchased Object Desktop, CursorFX and Gef's awesome Phoenix-4 DesktopX Theme.  Unfortunately, I've encountered a few problems with Phoenix-4 in XP Pro and was hoping to enlist the author's help to correct the issues.  I have posted twice on his webpage for, Phoenix-4, to no avail.  I then removed my posts and wrote to Tech Support and they just told me the obvious, viz., contact the author.  I then emailed WinCustomize... no reply.  I then put another post on the author's webpage for Phoenix-4... still no reply.  If anyone reads this post and can offer a positive suggestion, I am sure you will be blessed with some good karma.  So, who couldn't use some good karma these days?