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Smcnerney
Join Date 06/2008
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Download bigger than expected??

November 15, 2009 11:51:15 PM from WinCustomize ForumsWinCustomize Forums

I have tried to download the beta for 3.0 through 3 different systems (all windowd 7 64 bit) now.  Each time I run the download through impulse and each time I get the message "the file downloaded is larger than expected".  Can anyone tell me how to fix this?

deskscapes
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Smcnerney
Smcnerney
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Reply #1 November 16, 2009 9:14:59 AM
from WinCustomize ForumsWinCustomize Forums

GAHH!!  Now today it tells me the file is SMALLER than expected.  Can anyone offer any advice on this?

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Smcnerney
DjiRate
Join Date 08/2005
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Reply #2 November 16, 2009 9:30:28 AM
from WinCustomize ForumsWinCustomize Forums

roflmfao...yeah buddy maybe you show write a support ticket to stardock for help on that bro or try re-installing impulse

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Gargabee
Join Date 09/2008
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Reply #3 November 16, 2009 10:27:13 AM
from Stardock ForumsStardock Forums

This can happen when there are security programs that interfere with the download. If you have any such programs, try adding Impulse.exe as an exclusion in them. If this does not help, try temporarily disabling them and then try again.

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Smcnerney
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Reply #4 November 16, 2009 1:02:19 PM
from WinCustomize ForumsWinCustomize Forums

Thanks for the advice, no luck though.  It get's to 7.8% of the download and then tells me the file size is smaller than expected.  I will open a support ticket with Stardock and see what they tell me.

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Gargabee
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Reply #5 November 16, 2009 2:02:18 PM
from Stardock ForumsStardock Forums

To help speed things along with your ticket, please include the Impulse error log and your startup/dxdiag info.  You can find out how to do this here: https://forums.stardock.com/341573

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Jamerz
Join Date 03/2001
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Reply #6 November 18, 2009 2:17:13 PM
from WinCustomize ForumsWinCustomize Forums

I am getting the same error here. "File download is smaller than expected."

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drakkheim
Join Date 02/2006
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Reply #7 November 19, 2009 12:39:30 PM
from Stardock ForumsStardock Forums

Ditto on same error.  I was getting "File Download is smaller" when trying to patch to the latest version..

I uninstalled and rebooted.. now trying to re-install it's saying "File Download is Larger than expected".

I've disabled my AVG antivirus and added an exception to no avail.

I downloaded and installed myColors and it went fine.  It's only the Deskscapes install that's failing.

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ZubaZ
Join Date 11/2001
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Reply #8 November 19, 2009 1:57:36 PM
from WinCustomize ForumsWinCustomize Forums

Those of you who are getting the error . .

You should see DS3 if you

  1. Bought it
  2. Bought the upgrade
  3. Bought DS2 in the last three months
  4. Subscribe to ODNT

Otherwise, you shouldn't see it at all and that might be the issue.

Can you confirm any of that?

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tzuyd
Join Date 10/2008
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Reply #9 November 19, 2009 11:23:03 PM
from Stardock ForumsStardock Forums

OK I have the last beta installed and the option to 'Upgrade' has appeared for me and gives me the 'smaller than expected' error when I try to do so.  I do not fit into any of the categories above, so I assume I should not be seeing the upgrade option.

 

I assumed I would have to update and then during/after installation it would prompt me to purchase it.  I assumed this because I can't find the option to purchase the upgrade at a discount anywhere, only the full price (or what looked to be a weekend discount or something which was different to the price Neil said an upgrade from DS2 goes for).  Navigation design seems to have failed me here.

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Wizard1956
Join Date 01/2008
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Reply #10 November 20, 2009 9:29:34 AM
from WinCustomize ForumsWinCustomize Forums

I have two updates in Impulse. The one for DS is showing this error.( file is larger than expected) This update just showed up this morning and is for 3.00.026. I have 3.00.022 installed.

The one for WB's will first give an Error: Non-negative number required. Parameter name: value and if I try again,I get the same error as DS. The version updating from is 7.00.008 and to is 7.00.009.

I have already tried resetting data multiple times and tried w/o AV or defender running. Any further suggestions would be appreciated.

Edit: I should add that I'm on 32bit Vista at the moment.

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drakkheim
Join Date 02/2006
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Reply #11 November 20, 2009 11:20:28 AM
from Stardock ForumsStardock Forums

Ah, I disabled 'show pre-release' versions button and I can reinstall (v2) of it finally..

It'd be great if Impulse actually showed you little things like, paid upgrades, version numbers etc.  

So now when I install the next Elemental beta, is it going to prompt me to install the non functioning deskscapes beta again? 

Maybe if V3 had been released as a seperate product or if Impulse prompted you to buy the upgrade before downloading an unlicensed version all this mess would have been avoided. 

[edit] Oh I just noticed that the version is listed at the bottom of the screen... V2.5 (v2.95 beta available)  which..er.. i guess for me is incorrect.

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Wizard1956
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Reply #12 November 20, 2009 5:11:41 PM
from WinCustomize ForumsWinCustomize Forums

bump

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milksama
Join Date 09/2005
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Reply #13 November 20, 2009 5:25:43 PM
from Stardock ForumsStardock Forums

Wizard1956: What if you uninstalled DeskScapes and then reinstalled from scratch? This would have a different approach because in incremental versions of a given app/game, only the files that changed are downloaded. It's more likely for a full redownload to go successfully.


Mike

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Gargabee
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Reply #14 November 20, 2009 5:32:12 PM
from Stardock ForumsStardock Forums

Wizard1956, try uninstalling what you have installed for WindowBlinds and DeskScapes and then reboot your PC. Install fresh from within Impulse. If you are not seeing the most current version numbers, try resetting the Impulse data again.

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Wizard1956
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Reply #15 November 21, 2009 2:04:37 AM
from WinCustomize ForumsWinCustomize Forums

It's more likely for a full redownload to go successfully.
You are absolutely correct,that did the trick.

 The uninstall/reinstall worked to get me the updates although in a round about way. Both current versions seem to be working fine.

Thank you both for your replies. Good job, Team Stardock.

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Gargabee
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Reply #16 November 23, 2009 10:13:44 AM
from Stardock ForumsStardock Forums

Glad to hear it worked out.

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