Problems downloading WB7

from Stardock Forums

Hey there, Im completely new with stardock products, seems promising.

I just bought the normal OD pack today and since I got Windows 7 I would like to try the new WB7 beta. When I go to my software and select WB7 -> Install I simply get an error message saying "Error: Problem writing file" or "Error: Error retrieving data" . I can download and install every other stardock product fine. 

Either I get the error message or it downloads a 35,7mb file where it should actually download a 197,86mb file according to Impulse. After it finishes download with the smaller file it just says "file size is smaller than expected".

I turned off firewalls, etc. to see if that should help, but still the same issue. Any help / tips is very appreciated.

Thanks :-)

 

windowblinds
24,733 views 16 replies
Reply #2 from Stardock Forums Top

Yeah, well. As I said I can download it sometimes, but just says that file size is to small and my only option is to "retry" the download.

Kinda ironic to me that the free programs downloads just fine, but a product I payed for wont.

 

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from WinCustomize Forums Top

You have probably done this but did you have the free version of WBs and did you uninstall it before installing the full version?

Are you having any problems with other updates or downloads?

With Impulse open click on the Icon in the upper left hand corner and click Preferences, then click on 'rsset data'.  Let Impulse do it's thing and then restart it. 

If that doesn't fix it open WBs and set it to the OS default skin.  Uninstall WBs, run a clean up program like CCleaner and reboot, reinstall WBs and reboot one more time.

If that doesn't work then you need to email [email protected] and start a support ticket.

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Reply #4 from WinCustomize Forums Top

Listen to Philly...that's very good advice.

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Reply #5 from Stardock Forums Top

Yes thanks, tried it, but still with no luck.

WB7 seems like the only program it wont download. will try and ask stardock for advice :-)

Reply #6 from WinCustomize Forums Top

Looks like this one is on us :S   Poking people to get it fixed now.

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Reply #7 from WinCustomize Forums Top

Thank you very much Shirley :sun:

Reply #8 from WinCustomize Forums Top

I have the same issue. I logged into impulse, an update for WB7 popped up and I tried downloading it and got the "file size is smaller than expected" error a few times. So I uninstalled WB7 to try it again and it still will not install. So now I have the default aero skin...Hope this is fixed soon, Thanks.

Reply #9 from Stardock Forums Top

I'm also getting the same "File downloaded is smaller than expected" error.  Thanks for looking into it!

Reply #12 from WinCustomize Forums Top

Please read reply #6, they are in the process of fixing the problem.  :sun:

Reply #13 from WinCustomize Forums Top

The update has been fixed. :sun:

Reply #16 from Stardock Forums Top

Thanks.  Now, if you'll excuse me, I need to go bandage my poking finger...

::under breath::  Dirty biting ZubaZ