-- Survey -- Stardock requested System Specs

from Elemental Forums

All,

   Stardock responded to my last Survey and requested some System Spec info so I created a new Survey asking for this info and added some questions about the crahes, hangs, and bugs you are encountering.

   Survey is at http://www.surveymonkey.com/s.aspx?sm=A5PfAwf4AWuyhmSNL3c83g_3d_3d

Thanks,

Sammual

---- Results for 100 responses ----

What operating system do you run?
Windows XP (32 bit)           37.0%    30
Windows XP (64 bit)           3.0%      3
Windows Vista (32 bit)        19.0%    19
Windows Vista (64-bit)        24.0%    24
Windows 7                         18.0%    18

What type of video card do you use?
ATI                                  37.4%    37
NVidia                               59.6%    59
Intel Integrated Graphics    3.0%      3

Do you primarily run the game in full-screen or windowed?
Full-screen            78.0%    78
Windowed             22.0%    22

Can you run the game at your monitor's maximum resolution without graphical problems (Artifacts, lines, black or white screen, etc )?
Yes                85.7%    84
No                 14.3%    14

Resolution that has problems
1600x1200
1680X1050
1600x1050
1280x1024
1400x900
1280x800
Anything above 1024x768

Are you connecting directly to the internet when playing, or are you using a proxy server?
Direct connect (Cable, DSL, etc)                                                    95.9%    93
Proxy Server (Connect through a network that runs a proxy server)    4.1%    4

How many monitors are you using on your computer?
One                         93.9%    93
Two                           6.1%    6
More than two             0.0%    0

How often do you encounter the following errors?
Rarely        Sometimes    Mosttimes    Every time    Never        Avg    Count
"Application failed to start"    
7.4% (5)    5.9% (4)    0.0% (0)    1.5% (1)    85.3% (58)    1.70    68

Crash at startup/splash    
27.3% (18)    1.5% (1)    1.5% (1)    4.5% (3)    65.2% (43)    1.52    66

Crash upon clicking during splash/intro video    
20.3% (13)    3.1% (2)    1.6% (1)    0.0% (0)    75.0% (48)    1.25    64

Crash upon pressing PrntScrn during splash    
10.0% (6)    0.0% (0)    0.0% (0)    0.0% (0)    90.0% (54)    1.00    60

Crash upon advancing turn    
26.2% (17)    21.5% (14)    6.2% (4)    0.0% (0)    46.2% (30)    1.63    65

Crash after loading savegame    
4.8% (3)    16.1% (10)    4.8% (3)    11.3% (7)    62.9% (39)    2.61    62

Crash after selecting research item    
7.8% (5)    3.1% (2)    0.0% (0)    0.0% (0)    89.1% (57)    1.29    64

Crash upon returning from alt-tab    
12.5% (8)    12.5% (8)    7.8% (5)    9.4% (6)    57.8% (37)    2.33    64

Crash upon new game start    
9.4% (6)    7.8% (5)    1.6% (1)    6.3% (4)    75.0% (48)    2.19    64

Crash upon player sovereign death    
6.5% (4)    4.8% (3)    1.6% (1)    1.6% (1)    85.5% (53)    1.89    62

Crash upon initiating combat    
12.3% (8)    3.1% (2)    1.5% (1)    0.0% (0)    83.1% (54)    1.36    65

Crash upon setting construction    
10.9% (7)    7.8% (5)    0.0% (0)    1.6% (1)    79.7% (51)    1.62    64

Crash upon building invalid mines    
9.7% (6)    6.5% (4)    6.5% (4)    1.6% (1)    75.8% (47)    2.00    62

Crash upon clicking "new game" after playing in same session    
14.5% (9)    6.5% (4)    3.2% (2)    4.8% (3)    71.0% (44)    1.94    62

Crash upon spamclicking unit inventory items    
8.2% (5)    1.6% (1)    0.0% (0)    3.3% (2)    86.9% (53)    1.88    61

OOM crash    
10.2% (6)    1.7% (1)    0.0% (0)    0.0% (0)    88.1% (52)    1.14    59

Assorted/random crashes    
30.2% (19)    23.8% (15)    1.6% (1)    3.2% (2)    41.3% (26)    1.62    63

Hang/crash during road construction    
9.7% (6)    21.0% (13)    4.8% (3)    0.0% (0)    64.5% (40)    1.86    62

Hang shortly after loading saved game    
8.6% (5)    10.3% (6)    6.9% (4)    5.2% (3)    69.0% (40)    2.28    58

Hang upon simultaneous completion of two temples    
5.4% (3)    1.8% (1)    0.0% (0)    0.0% (0)    92.9% (52)    1.25    56

Hang upon alt-tab    
11.1% (7)    19.0% (12)    12.7% (8)    19.0% (12)    38.1% (24)    2.64    63

Hang upon victory    
8.3% (5)    13.3% (8)    0.0% (0)    1.7% (1)    76.7% (46)    1.79    60

Hang upon attempting to exit program after victory    
8.2% (5)    8.2% (5)    4.9% (3)    0.0% (0)    78.7% (48)    1.85    61

Hang at world generation    
14.3% (9)    11.1% (7)    3.2% (2)    3.2% (2)    68.3% (43)    1.85    63

UI textures jumbled    
11.1% (7)    7.9% (5)    4.8% (3)    1.6% (1)    74.6% (47)    1.88    63

Map texture visual corruption    
15.4% (10)    21.5% (14)    4.6% (3)    7.7% (5)    50.8% (33)    2.09    65

Map does not render after alt-tab    
7.8% (5)    4.7% (3)    10.9% (7)    35.9% (23)    40.6% (26)    3.26    64

World view fails to appear with high settings    
9.8% (6)    3.3% (2)    0.0% (0)    4.9% (3)    82.0% (50)    2.00    61

Map missing/gamestate merged after load or new game in same session    
9.8% (6)    4.9% (3)    9.8% (6)    36.1% (22)    39.3% (24)    3.19    61

Text from underlying windows shows through save/load screen    
8.1% (5)    8.1% (5)    9.7% (6)    17.7% (11)    56.5% (35)    2.85    62

Edge-scrolling issues    
9.4% (6)    6.3% (4)    17.2% (11)    40.6% (26)    26.6% (17)    3.21    64

Selection/destination cursor, city limits flickering/layering issues    
7.7% (5)    27.7% (18)    15.4% (10)    6.2% (4)    43.1% (28)    2.35    65

Cursor hotspot does not match "point" of cursor    
15.4% (10)    21.5% (14)    13.8% (9)    20.0% (13)    29.2% (19)    2.54    65

56,173 views 14 replies
Reply #1 from Elemental Forums Top

I have the survey open, and on the second page it only lets you assign each "frequency" to a single crash.

Reply #2 from Elemental Forums Top

Quoting Scoutdog, reply 1
I have the survey open, and on the second page it only lets you assign each "frequency" to a single crash.

Fixed. 

Sammual

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Reply #3 from Elemental Forums Top

Gave my answers.  If you make another of these surveys you may want to consider providing a "N/A" option, theres quite a few I answered "Never" to simply because I have yet to be able to get past turn 5 or so without some game-ending glitch or crash occuring (all of which have been reported by others if you are wondering why there have been no posts from me).

Reply #4 from Elemental Forums Top

Agree with Espio

Reply #5 from Elemental Forums Top

Quoting Espio, reply 3
Gave my answers.  If you make another of these surveys you may want to consider providing a "N/A" option, theres quite a few I answered "Never" to simply because I have yet to be able to get past turn 5 or so without some game-ending glitch or crash occuring (all of which have been reported by others if you are wondering why there have been no posts from me).

I can see your point but I am looking for what OS and Video card people use who are currently having these issues, so N/A and Never are both counted as NULL data points.  As we get into further Betas (Where there is an assumption of stability) this will no longer be true as the percentage of users who are experencing these errors becomes more important, whereas currently finding things the users having issues have in common will give the programers a better idea of where to look for the root cause of the issue.

Sammual

Reply #9 from Elemental Forums Top

filled out the survey

btw nice work

EDIT: I´m just curious, do you plan to publish the results anytime soon?

Reply #10 from Elemental Forums Top

I have x64 Vista + 8800GT OCed gfx card -> no graphical problems..as for crashes/memory errors etc. I don't know. I haven't played that much with this build, because the save/load system is heavily bugged also. I am waiting for the next version. Hopefully the save/load system will work perfectly. :)

Reply #11 from Elemental Forums Top

Results added.  It appears that I need to upgrade my Survey Monkey account to get crosstab results so they may or may not be added later.

Sammual

Reply #12 from Elemental Forums Top

Interesting things found in the results from this survey;

1)  Only 5 users who can play the game do not report "Edge-scrolling issues" and over 50% of the users who report them have them all the time.

2)  Of the users who can play the game AND have it not hang after an ALT-TAB, 70% report the "Map does not render after alt-tab" every time.

3)  The majority of users who can play the game have some sort of Save / Load issues.

4)  Almost all users who can play the game report "Cursor hotspot does not match 'point' of cursor" but unlike the other widespread issues the frequency is evenly distributed (The others are weighted towards Always).

Sammual

 

Reply #13 from Elemental Forums Top

93 Responses so far.  I will post updated stats as soon as I can after we hit 100.

 

Sammual

Reply #14 from Elemental Forums Top

OP updated, 100 responses.

 

Sammual