The real price of bad connections.
Any body remember a game called Shadowrun for the XBOX360? If you have even heard of it you probably remember it as a kind of failed experiment. The underlying mechanics were actually quite good but it was such a buggy mess that nobody bcould appreciate it.
But did you know that Shadowrun has actually become a great game? In fact if you go out and buy the game today you will find that it functions perfectly, the game is actually extremely deep. Never the less, 250 people play Shadowrun today. A bad launch, that is how a game that was actually quite amazing managed to be completely overlooked.
If you don't launch well the players will leave. Watch the video where Frogboy shows you around the office and look at how many games were being hosted. His list is full. Any one online earlier today, when it was still "working" could see that there were far less games open. People are, predictably, giving up.
If you let these players leave there is a good chance they will simply never come back. Every day that this game remains bugged will bite in to the community a little bit more. The worst kind of word of mouth is spreading. Even if the game is fixed eventually it won't matter, this will be another Shadowrun.
Don't get me wrong, I love the game (or at least I think I do; haven't actually been able to play it all that much.) I think the game has a lot of potential and seems to be a very high quality product. That's why it bothers me that the game might lose so much steam over nonsense.