Failied Purchase *Please read*

from Sins Forums

Hello, i have resently tried purchasing the new Sins of a Solar Empire expansion from the new Impulse store. I have tried purchasing it on 3 web browsers: IE7, Firefox and the Impulse program, all tries have failed. This message is always shown:

 

"Order Status: Not Processed

Your order has not been fulfilled.
An error has occured processing your user information. Please click here to attempt to resubmit your order. "
Please help as i have asked in sevral other places and got no response as of yet. Thanks.

29,891 views 12 replies
Reply #2 from Stardock Forums Top

I have already contacted the support service, but i am just checking here to see if anyone has encountered the problem too and knows how to sort it out.

Galactic Civilizations III
Reply #3 from Sins Forums Top

Ah, in that case nope, sorry :( I've never seen anyone post here about it. It may be a server hiccup on their end, who knows.

Reply #4 from Sins Forums Top

Sounds like either an issue with your account or with payment.  I can't remember anyone else posting with a similar problem.

Reply #5 from Sins Forums Top

On and Anny how have you managed to gain yet more Karma since the last time I posted?  I'm quite glad of my +4  ;P

+1 Loading…
Reply #6 from Sins Forums Top

Hey dude, 

 

I had this problem too, i enabled cookies. Silly, i know lol

Purchased via internet explorer 7 and downloaded via Impulse.

Hope this helps.

 

 

Reply #7 from Sins Forums Top

If you go into Impulse, do you see Sins of a Solar Empire listed on your games list?

 

That might be your problem, if not. Sales should be able to help you either way. :)

Reply #8 from Stardock Forums Top

I'm not sure if this thread is still active but I had the exact same error last weekend. I tried 7 times with just 1 item in my cart, only pre-orders, or 3 games.
Stardock sales has confirmed that their system did not even attempt to charge my credit card(s) so the error does not have anything to do with the payment system. This is preventing me from spending money on impulse, and I doubt that this is what Stardock wants.

Does anyone have a solution for this?

PIDU, what do you mean you enabled cookies? Cookies are enabled by default for me.

Reply #9 from Stardock Forums Top

Branko,

I understand that you have tried using Impulse and then FireFox to make the purchase.  Is it possible that you have some piece of security software installed that would monitor internet traffic?  If so, could you turn this off and try again?  Also, see if using IE makes any difference.

 

Reply #10 from Stardock Forums Top

Quoting IamDean, reply 9

I understand that you have tried using Impulse and then FireFox to make the purchase.  Is it possible that you have some piece of security software installed that would monitor internet traffic?

No sorry for the confusion. I have only tried using firefox. I do not have security software running on my PC but I have only tried this on 1 PC.

Quoting IamDean, reply 9

If so, could you turn this off and try again? 

I cannot try again now because the coupon I was using has expired by now and that coupon was the reason I wanted to make these purchases now.

Quoting IamDean, reply 9

Also, see if using IE makes any difference.

I would assume that IE and Impulse work the same but I will try using IE separately next time. However, in the past I have always stopped bying from any store that doesn't work with Firefox. I will only try this because I like Stardock ;P . Once again I will wait for a good offer to come along and try again. Maybe the only reason it didn't work was because of the coupon I was using. (how's that for teasing!)

 

Reply #11 from Stardock Forums Top

My appologies for the problems you were having purchasing with FireFox.  We have tested purchasing through our store using FireFox and as of yet, have not found any issues.  The suggestion to try IE was more to see if there was something that your installation of FireFox didn't like about our store.

Reply #12 from Stardock Forums Top

The suggestion to try IE was more to see if there was something that your installation of FireFox didn't like about our store.

Yes I understand, and for Stardock I am happy to give that a try.
The purchase I wanted to make was based on the 20% off coupon from last weekend tho, so I cannot try it again.

I will wait for my next attempt until another similar offer comes along.

Would it be possible to select a $0,- item form the store and try different ways of 'buying' that. For testing? Probably not ;)