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Having problems with Fences? Help us by submitting your diagnostics info

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Having problems with Fences? Help us by submitting your diagnostics info

Available in v0.96 beta, updated 1/25/09

from WinCustomize Forums

Having problems with explorer crashing? The Fences settings dialog crashing? Context menus not showing up properly? They're rare & far inbetween, but if this is you, please take the time to send in your diagnostics information.

In the latest build up on Impulse I've added some debug information catching / crash logging.

First: Update your copy of Fences to the v0.96 beta. Make sure you have "Show pre-release versions" checked in Impulse, and install it / reboot. From there, reproduce the problem you were having

Next: head to the Fences settings dialog. On the about page, there's now a button "Debug Info" ; give it a click. If you can't get the dialog open at all, go there directly by heading to "%appdata%\Stardock\Fences\TroubleshootingLog\". Email the file shown at that location ("fences_debug_info.txt"), along with a description of your problem and something along the lines of "Fences Debug Info" in the subject, to "fencesbeta" (at stardock).

Thanks, and happy testing!

fences
101,713 views 54 replies
Reply #51 from WinCustomize Forums Top

One machine has the new version the other was not updated.

Both machines worked fine and then a few days ago both developed the problems as described above.

Do you think it is an install issue.

Also, if I uninstall fences and then reinstall I assume I will lose all the fences that were set up. True?

 

Thanks

Arnold

 

Reply #52 from WinCustomize Forums Top

Hi Arnold,

Nope, you shouldn't lose your settings ; during the uninstall it asks whether or not to erase your settings, just say no. If you'd like to be safer, you can make a snapshot and then backup your folder at "%appdata%\Stardock\Fences" to back-up your snapshots. (put that into the run dialog)

ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #53 from WinCustomize Forums Top

I have tried to update ver 0.98(not sure) to ver. 0.99 hundreds times, but it was unable to do it popping errors....

The error message says 'unable to copy ~~~ files from ~~~~ where a temporary folder of my local settings'.

So, I tried to install .NET framework 2.0 -> failed since 2.0 service pack and 3.0 and 3.5 are already installed on my computer.

Also, I tried to install IMPULSE -> but also fail with the same error message of Fences.

I unstalled Fences ver0.98 hopping it helps... but, NO!

So, now I cannot even reinstall Fences ver 0.98.

Hence... I cannot use it anymore...

 

 

Reply #54 from WinCustomize Forums Top

Someone mentioned this earlier but i am also experiencing it.

I have been using fences since the previous release. I upgraded to the latest version and the problem is still there.

I run dual monitors. I have monitor 1 on the left and monitor 2 on the right. My main screen is on the right (monitor 2). When i have fences disabled and download a file to the desktop it puts it on the left side of monitor 2 (as expected). With fences enabled it puts the file on the left side of monitor 1. It doesnt seem to know the windows "this is my main monitor" setting.