Credit cards charged today for Elemental pre-order?

Did anyone else have thier credit cards charged today for the Pre-order of Elemental?

Did anyone else have thier credit cards charged today for the Pre-order of Elemental?

Sammual

10,520 views 18 replies
Reply #2 Top

Quoting Eplekongen, reply 1
Did you?

Sammual said "anyone else."

Reply #3 Top

Quoting GW, reply 2
Quoting Eplekongen, reply 1Did you?

Sammual said "anyone else."

He might be talking about someone else than himself, eh?

 

But, yeah, that is not supposed to happen. Though I haven't preordered it myself so I wouldn't know. But that's what is says on the preorder screen.

Reply #4 Top

Stardock policy is to not charge until you can download it.

 

Reply #5 Top

Yep, my credit card was charged today.  I am 99.99% sure that it was a mistake on SDs part but I would be very happy to pay it to get into a pre-beta test. |-)

 

Sammual

Reply #6 Top

Not mine.
Which may be because I haven't actually pre-ordered yet.

On the other hand, I wouldn't mind being charged in advance, since I don't want outstanding stuff "standing by"; I'd be much happier if I had the opportunity to pay in advance.

Reply #7 Top

Quoting Sammual, reply 5
Yep, my credit card was charged today.  I am 99.99% sure that it was a mistake on SDs part but I would be very happy to pay it to get into a pre-beta test.

Oh, Oh! Have you checked if maby you can download pre beta or something?!?! Perhaps they invited you by mistake! Don't tell anyooooone!

Reply #8 Top

He might be talking about someone else than himself, eh?

Well, I guess sort of, but I went to high school long before everyone carried phones and pretended to write using a num pad. So I had a rash assumption that if "anyone else" was "anyone other than my friend X," Sammual would have written it that way to start with.

Plus, I thought you were being snarky, which your followup suggests was a mistaken impression.

Re the billing question, I pre-ordered with TGN tokens, so my relevant card transaction was back when I bought the tokens to pre-order for the GC2 Twilight beta. IIRC, there were some CC oopsies during other Stardock game betas and the folks in Michigan were very helpful about working things out.

Not mine.
Which may be because I haven't actually pre-ordered yet.

On the other hand, I wouldn't mind being charged in advance, since I don't want outstanding stuff "standing by"; I'd be much happier if I had the opportunity to pay in advance.

I seriously sympathize with what you say about the practical business of wanting to spend your money or know it's in the bank. But there is a bit of geek drama to be had with the way Stardock have been working it, at least since the Dark Avatar beta. When the bits go gold, there's a shameless swarm of slavering fanbrats counting coup about having their card billed, getting their key email, and starting their download of the RTM version. It can be fun if your real life is slow that day.

Reply #9 Top

My card has not been charged.  Are you sure it was for Elemental, though?

Reply #10 Top

Quoting Lord, reply 9
My card has not been charged.  Are you sure it was for Elemental, though?

From the email;

Elemental [Pre-Order] (Digital Download)
$49.95 Quantity: 1

From my bank's online banking.

VISA CHECKCARD DB-POINT OF SALE
STARDOCK SYSTEMS-MI 734-927-0677 MI
Debit   $49.95
Reply #11 Top

I'd email [email protected] so they can straighten it all out on Monday

Reply #12 Top

Quoting GW, reply 8

Plus, I thought you were being snarky, which your followup suggests was a mistaken impression.

Oh, I was being snarky, both times actually. Damn ... must remember to use smilies. ;)

Reply #13 Top

Quoting Sammual, reply 10

Quoting Lord Reliant, reply 9My card has not been charged.  Are you sure it was for Elemental, though?
From the email;

Elemental [Pre-Order] (Digital Download)


$49.95
Quantity: 1

From my bank's online banking.


VISA CHECKCARD DB-POINT OF SALE
STARDOCK SYSTEMS-MI 734-927-0677 MI
Debit  
$49.95

Did you just pre-order today?  And did you order it via Impulse or the web?

Reply #14 Top

Quoting Lord, reply 13

Did you just pre-order today?  And did you order it via Impulse or the web?

Yesterday and via the pre-order button in the menu at the top of this page.

Sammual

Reply #15 Top

Maybe you double-clicked instead of single clicked?  ;)

That does seem pretty coincidental.

Reply #16 Top

I remember hearing something about that when the Sins beta was in progress.  It might be a temporary, or not so temporary, hold on the cash because you're using a checkcard instead of an actual credit card.  I myself haven't run into that issue, I use a Visa checkcard as well, but supposedly it exists.

Reply #17 Top

If you only just preordered, then it's probably just a hold and will disappear after 24-48 hours.

Reply #18 Top

yeah, I had that too and thought I got my preorder for demigod beta.  But I didn't, it was just my card responding to the fact that it was swiped.  It should both still be in pending, and if you have bank of america it won't be deducted from the overall account.