I don't think anyone is implying they feel cheated. Just dissapointed.
Hi Fella - hope life's treating you well.
I get that about disappointment, I've bought a couple of Master skins in the past that took me 2 days to download with my last ISP, aggravating wasn't the word and I just kept at it until I found a window of opportunity. The title though injudiciously uses the words 'rip off'. While as you say, I can feel disappointed when the site isn't as immediately accessible as I'd like, I don't feel disappointed or ripped off by the overall balance - partly because I do find it easy to accept that there is a community element that plays into how Wincustomize works and it can impact on my experience in both good and not so good ways. I'm fairly sure that if there was a particular issue I was having, for instance with those Master Skins I couldn't download, that if I'd contacted the sales dept. they would have worked with me to resolve it. I'm also fairly sure that if I'd paid for something that couldn't be delivered, they would work with me to achieve a satisfactory outcome.
I do think I remember that Frogboy has in the past supported this from Voltaire ('Le mieux est l'ennemi du bien.') "The best (or perfect) is the enemy of the good", which while I understand this as an initial 'freeing of personal intertia' philosophy, I don't normally feel it's a suitable basis for a provision of goods/service standard. Maybe, if there are a substantial number of subscribers who are unable to access a good balance and it isn't being resolved, that philosophy may be an underlying element. However, if as is more likely, the open, and for the majority free, nature of Wincustomize itself creates an imbalance which means that the 'best or perfect' is necessarily unsupportable regardless of personal philosophy, then the remainder 'good enough' must eventually come down to consensus - and if the consensus of the subscribers is that 'good enough' is not in fact 'good enough', nor is there a sense in which it is to be achieved under present constraints, then if the present role of subscription is to continue how should sustainable change be achieved? Where will the balance be altered, and how will resources be paid for? Questions that must be met if the OP's cry of "Fix this site and I will pay" is to be achieved.
If the OP can say he has contacted the techs, worked with them and the ISP to see if there are routing issues that can be resolved, checked there aren't any local issues such as his own on board security and is still unable to achieve reasonable access, then the OP can say it's not for him and as you say, state disappointment. It doesn't seem reasonable or useful to post a personal problem using generalisations, while at the same time offering no stated attempt to take steps to identify/resolve the issues he's having, and then extrapolate that into a potential rip off.
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