Apparently, the 'great pain' he refers to is being reminded of history. History that is important and politically relevant. Sometimes history sucks. Is it 'exploitation' to show images of piles of Jewish bodies awaiting incineration? Is 'exploitation' to show the film 'Blackhawk Down'?
Just because he knew some of the vicitims, he's the self-appointed Vicar of Appropriateness. Jesus, Keith, get a grip.