Shipping and Handling?

from Demigod Forums

I was eagerly awaiting the demo for Demigod at PAX. I pre-ordered at the booth, and decided to purchase the retail box copy for $49.95. I also should mention I live in Vancouver Canada.

 

I get back from PAX, check my email and find out I was charged:

 

$49.95 for Demigod

$20.00 for Shipping and Handling

 

How could shipping and handling cost $20 - that's like 40% of the game cost! It's not like it's leaving the continent here. I sent an email to the sales crew, but have yet to receive a response. As of right now, I'm rather pissed off.

 

Has anyone else been charged this ridiculous fee?

demigod
7,341 views 18 replies
Reply #1 from Demigod Forums Top

What is the shipping and handling on other sites? There could be customs fees.

Reply #2 from Demigod Forums Top

Quoting AngryZealot, reply 1
What is the shipping and handling on other sites? There could be customs fees.

 

I have ordered many games before, and I've never been charged this. What's the point - I could simply visit EBGames or another local distributer and pay the regular retail cost.

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Reply #3 from Demigod Forums Top

I think I was charged 10$ and I am in the US

Reply #4 from Stardock Forums Top

$44.95 is at this moment the Digital Copy price where you gety the game online. I believe theres a $5 price for the retail box, and when I check on shipping it said $10 - $15 In the US.

So $5 + $15 + $44.95 = $64.95

Reply #5 from Stardock Forums Top
Ye the shipping was quite steep to ship to the UK also >< I want to support game developers but £38+ for a PC game is a LOT more than what I'd pay on Amazon / Play etc.
Reply #6 from Demigod Forums Top

Living in France the cost of Shipping & Handling is also of 20$ (~13,5€). It's cheaper than others US sites (like Gamestop who charges 25$ for example). Of course, i could pay less by ordering from Play or Amazon but be a part of the beta (and the collector's edition also) has a price. :P I could also order the digital copy only but i like to have a retail box :D

Reply #7 from Demigod Forums Top

The problem is that it's an import, and Stardock lost a ton of money shipping the sins collectors edition to Europe last time round, so they want to make sure that they don't lose money with sales, because its a rather backwards way to run a business if you lose money.

Reply #8 from Demigod Forums Top

If you look at the quotes on the USPS website, international priority mail starts at $17 (it goes up if it's over 1 lb., which a collector's edition generally will be). IIRC the Sins box was said to be 3 lbs., which ships to Canada for $19.80. And domestic priority mail on a box of that weight can actually exceed $10.

Reply #9 from Demigod Forums Top

3 lbs!?! That's even heavier than I remembered! That must've cost you a ton to ship. 8(|

Reply #10 from Demigod Forums Top

$10 to get it shipped to me in the states... seems a bit ridiculous, and the lady at the stardock booth at PAX didn't mention it to me at all.  I didn't know until I looked at my reciept.  I thought that was pretty low and unacceptable.  Dont' get me wrong, I expect shipping charges from smaller companies, but $10 seems high and not being upfront about it, is even worse.

Reply #11 from Demigod Forums Top

Quoting Euclidean, reply 10
$10 to get it shipped to me in the states... seems a bit ridiculous, and the lady at the stardock booth at PAX didn't mention it to me at all.  I didn't know until I looked at my reciept.  I thought that was pretty low and unacceptable.  Dont' get me wrong, I expect shipping charges from smaller companies, but $10 seems high and not being upfront about it, is even worse.

 

Exactly the same thing happened to me at PAX. I also understand S&H costs, but there is no way S&H costs 40% of the game when its going to Canada. I've emailed the Sales team asking for the digital copy, however its been 3 days and no response.

Reply #12 from Demigod Forums Top

It would be good to show the S+H table before confirming an order. I'm pretty sure the web store does it, but at PAX, they couldn't know. Unfortunately, I forget who you should email if you want to change to a digital order only.

Reply #13 from Demigod Forums Top

I also understand S&H costs, but there is no way S&H costs 40% of the game when its going to Canada.

AFAIK boxes are shipped via USPS Priority Mail, as noted above. The minimum rate for USPS Priority shipping to Canada is $17.

 

its been 3 days and no response.

Weekend+holiday. They should get back to you today or tomorrow.

Reply #14 from Demigod Forums Top

Hey all,

I agree that our shipping costs do seem on the high side.  I will talk with the powers that be this week to see if we can re-evaluate them.

For those of you that purchased from us at PAX, I apologize if you feel that you were mislead.  All of our signs did say "+ s/h" on them, and we did print your receipt for you right after the order was placed.  We did have a lot of people ask us what the shipping charge was, and we were glad to disclose it.  Your credit cards won't be charged until the beta is released, so we can delete your preorder and have you place a new order for the download-only version, if you wish.  Just drop us an email at [email protected] with your order number from the receipt and we'll take care of it.

We are currently working through 3 days worth of emails from the weekend and the holiday, so we'll get to everyone's ticket as soon as possible.  I am answering tickets from Saturday, August 30th right now.

I will post here if anything changes with our shipping costs.  I promise I will do my best for you!

Reply #16 from Stardock Forums Top

Awesome customer support again.  Thanks Stardock!

Reply #17 from Demigod Forums Top

Quoting MeliBee, reply 14
Hey all,
I agree that our shipping costs do seem on the high side.  I will talk with the powers that be this week to see if we can re-evaluate them.
For those of you that purchased from us at PAX, I apologize if you feel that you were mislead.  All of our signs did say "+ s/h" on them, and we did print your receipt for you right after the order was placed.  We did have a lot of people ask us what the shipping charge was, and we were glad to disclose it.  Your credit cards won't be charged until the beta is released, so we can delete your preorder and have you place a new order for the download-only version, if you wish.  Just drop us an email at [email protected] with your order number from the receipt and we'll take care of it.
We are currently working through 3 days worth of emails from the weekend and the holiday, so we'll get to everyone's ticket as soon as possible.  I am answering tickets from Saturday, August 30th right now.
I will post here if anything changes with our shipping costs.  I promise I will do my best for you!

 

Thank you for your quick reply MeliBee - I'll be cancelling and re-ordering the download-only version. Thanks again for your assistance. It may be a good idea to have customers choose which options they want via regular mail, priority, overnight etc. Anyways, just my 2 cents.

 

Cheers,

Etzu

Reply #18 from Demigod Forums Top

Quoting Etzu, reply 17

 
Thank you for your quick reply MeliBee - I'll be cancelling and re-ordering the download-only version. Thanks again for your assistance. It may be a good idea to have customers choose which options they want via regular mail, priority, overnight etc. Anyways, just my 2 cents.
 
Cheers,
Etzu

Priority mail is "regular mail" in the US. There are two lower price options, but both have restrictions and I don't know if a game can qualify.