Can't Download More Skins

I am subscriber to Object Desktop for past 5 years, and today I tried download one of WB skins. I got a message that I can't download any more. Checked my status and noticed that I am Level 4 customer. It states in your rules that: "Level 4: Current Stardock customer. These are users who have either purchased Object Desktop Network or some other Stardock product (Stardock is WinCustomize's sponser) within the last 2 years. These users get all the benefits of a registered user plus: Unlimited File Downloads. Say good-bye to file limitations! No more annoying messages preventing you from getting your download to work." So why I am blocked from downloading more skins? Any explanation will be helpfull. Thank You