New version and now SERIAL # INVALID ERROR

from JoeUser Forums
Right on the holliday weekend and the new build wont let me access the game.....what the crap is going on. Ive tried reinstalling and my serial # is fine
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Reply #1 from JoeUser Forums Top
I too have this problem, it says that the serial code cannot be found and gives a serial code=0 error. Here is the debug error code in case it is helpful-

Debug Message: ******* Starting Game Shell *******
Debug Message: Can't find serial number.
Debug Message: MemMan: Unable to find pointer in GetBlockInfo. Memory system: Palette
ASSERT ERROR in file \Projects\Pear\Source\memman.cpp at line 581.
Debug Message: MemMan: Unable to find pointer in GetBlockInfo. Memory system: Palette
ASSERT ERROR in file \Projects\Pear\Source\memman.cpp at line 581.

Thanks,

CDB
Reply #2 from JoeUser Forums Top
ALF-stardock, are you using a drengin.net serial number or a political Machine serial Number?

I was told that we were using the same kind of serial number format as Gal Civ, AP and Drengin.net use, so that is what Political Machine is looking for. However, the pre-orders for Political Machine are all using a format that is more like our non-game products. So anyone who is not using a Drengin.net serial number is going to have problems. I'm going to have to find out which format we are going to use.
Offworld Trading Company
Reply #3 from JoeUser Forums Top
We'll be putitng up another build today that will check for both kinds of serials as well as the Drengin.net serial.
Reply #4 from JoeUser Forums Top
I downloaded the new build and still have no luck entering the game. Still says that it can't find the serial number. The serial number I have registered is the one that was sent to me when I pre-ordered the game. That number is entered in the Stardock Central program.
Am I missing something? The debug error remains the same.

CDB
Reply #5 from JoeUser Forums Top
Should be fixed today.
Reply #7 from JoeUser Forums Top
There has been some remaining confusion about where the Serial numbers are supposed to be in the registry. Since our test machines all had the serial keys installed in the place where our code was looking for it, it worked for us.

We'll post another build today that should take care of it.
Reply #8 from JoeUser Forums Top
Hey do Object Desktop Subscribers who also subscribe to Wincustomize get the beta I really want it but I cant afford it right now, I can get bugs too if there are many or even very few and I often realize spelling mistakes and sentences that don't make sense. Please tell us thanks.
Reply #9 from JoeUser Forums Top
You would have to sign on for Drengin.
Reply #10 from JoeUser Forums Top
sign on? What do you mean? Do you mean sign-up. I cant afford it , dang.
Reply #11 from JoeUser Forums Top
There has been some remaining confusion about where the Serial numbers are supposed to be in the registry


Ah, the windows registry.....the biggest abomination since Paul's sister in Dune.........
Reply #12 from JoeUser Forums Top
Well, there was os2sys.ini in the OS/2 days but thankfully therapy has wiped that out. Hopefully today's build has fixed the problems.
Reply #13 from JoeUser Forums Top
Hopefully today's build has fixed the problems



No, I'm still getting the same error after downloading the update.
Any ideas? I'd like to get this running before the weekend so I can play it.
Reply #15 from JoeUser Forums Top
Guys,a little help. I have a drengin account which I purchased last year just for this game ( I upgraded after buying galciv).....I've been down since two builds ago with this serial number problem. How about a little assistance?

What exactly do I need to do to get it working like it was before you guys changes the serial number registry stuff?
Reply #16 from JoeUser Forums Top
Still working on it it apepars. Grr.
Reply #18 from JoeUser Forums Top
Michael,

You should only be getting that error if it's actually not finding any serial number in the registry. So can you please fire up regedit.exe and browse down to HKLM\Software\Stardock. Right-click on the folder/keys at left and select Export. Save a .reg file with all the subkeys off that branch.

Please put that .reg in a zip file and email it to [email protected], and cc me at [email protected].

If there aren't any serial keys there, you should be able to fix the problem by re-entering the Drengin serial number in Stardock Central and updating it.
Reply #19 from JoeUser Forums Top
I just sent it. The serial number is in there though.....shouldn't have changed and it worked on every other version of pol machine.
Please take a look ASAP.