The apparent death of Gateway

Acer to buy Gateway

I read an interesting article on the impending death, uh, sale of Gateway to Acer.  Gateway is a computer manufacturer that is best known for their spotted (like cows) boxes that their computers used to ship in.  Spotted boxes to look like cows because the computers that Gateway made were put together in the mid west, where you'd expect to find cattle, rather than a high tech manufacturer.

Gateway was, at one point in time, one of the largest computer manufacturers in the U.S.A.  Competing hard against the likes of IBM, Dell, and Compaq.  Before HP and Compaq merged and HP became better known as a PC manufacturer than as a workstation/Unix system builder.

I hadn't realized that, according to the story I read, Compaq had offered almost $7Billion to acquire Gateway back in the 1990s.  An offer that Gateway turned down at the time.  An offer that is hard to imagine now considering what Acer is offering as the purchase price of Gateway now.  Literally pennies on the dollar, and low numbers of pennies at that, in comparison to those billion$.

Gateway made some decisions along the way that obviously cost them over their lifetime.  They never seemed to be able to get business customers to buy their systems, and instead seemed to rely much more heavily on end users and especially home users.  Something that Dell has gone after very heavily over the last few years, but Dell had also long since wrapped up the Government and Business market before working to bring in the home user business.  With little or no acceptance in the business place, and very few government buyers ready to sign off on purchases of Gateway computers over choices from other companies (Dell and HP as examples), Gateway watched their business get smaller and smaller.

They tried consumer electronics sales for a while, and even had retail stores at one point, but just about everything they tried seemed to be too little and too late or going right up against other, well established, companies that weren't so easy to knock off.  Without the deep pockets, and piles of cash to hold them through tough times, Gateway shrunk from a company with many thousands (10s of thousands) of employees to one with just over a thousand.

I've paid attention to the stock price over the last few years just for grins.  Since the bust of the tech market at the end of the 90's Gateway has floundered down in the low single digits.  Customers just didn't line up to buy their products, and they just didn't seem to find any one product that they could corner the market on or at least dominate the market for.

I'll miss the competition in the marketplace, but realistically I'm not sure that Gateway had added that much to it lately.  You could find their products in some stores, but typically they were just among the lower end systems and normally were passed over in favor of something cheaper, or something with a more established name (HP as an example).  I guess there may not be much change it the marketplace anyway since Acer is buying Gateway and they too tend to produce systems found at the lower end of the scale.  While there may be some loss there, there are still other systems manufacturers that put out systems, and even companies like Microcenter that sell their own house brands that tend to offer choice to bargain shoppers.

Anyway, as always the marketplace moves on.  Plenty of companies in the IT world have come and gone over the last 20+ years.  Several names that the younger crowd may not even recognize.  Will anyone really care here?  Probably not, but it is yet another sign that the PC manufacturing world is still a cut-throat business.

9,055 views 16 replies
Reply #1 Top

Gateway computer employees with the infamous box:

Image linked from ScripoPhily.com

Image linked from ScripoPhily.com

Reply #2 Top
I still have one of their original catalogs...
Reply #3 Top
I do feel somewhat sorry for the remaining employees. Even if Acer decides to maintain the Gateway name (no matter what you read) their days are numbered.

In the business world companies come and go, nothing new here. You are either able to adjust to your projected customer base needs or not. With new advances happening so quickly in the computer world it's a wonder that there are as many choices we have when looking for a computer.   
Reply #4 Top
Gateway's purchase of eMachines, I think was the straw that broke the camel's back. As if it wasn't bad enough that Gateway's systems were overpriced, proprietary and prone to frequent crashes, they had to acquire the LEAST reliable computer manufacturer on the planet! EMachines are garbage, and a blight on any computer company's name.

My first Pentium class computer was an Acer Aspire. We bought it in March, 1997...a 166 mhz proc, 2GB hard drive, and I honestly can't remember how much RAM. The computer lasted us for four years, until we gave it away when we purchased a custom built machine. It never once crashed on us, and ran fine for the family we gave it to for a couple years after.

I think the move's for the best for everyone. I, for one, am not sorry to see "Gay-way" go!
Reply #5 Top
Good riddance! Gateway's product, service agreements / warranty and support were atrocious! And their demise was a mathematical certainty since they refused to stand behind their own word.

They were a dinosaur that was too blind to find the nearest tar pit.

Cp
Reply #6 Top

Gateway's product, service agreements / warranty and support were atrocious!

I guess it was who you were.  I personally hated their power supplies (proprietary), but the service they gave my agency is and was second to none (including Dell).  They dropped the ball on the servers (we stil have a few), but I never had any bad experiences with the machines themselves (except the notebooks).

Reply #7 Top
I guess it was who you were.


Nope!

I never had to buy a system, I've always built mine. Unfortunately several people I knew that where first time buyers shared their Gateway experience with me!

Cp

Reply #8 Top
I'm with you, cplair. Haven't bought a system in over 20 years, just parts. That's the beauty of the IBM/MS framework, customized systems anyone can build to suit their own needs/taste. Apple missed that boat and is still trying to claw its way back.

As a matter of fact, I am currently putting together a shopping list for my next one.
Reply #9 Top
I personally hated their power supplies (proprietary)


Those gave me quite a headache!
Reply #10 Top
The last episode I had with Gateway support concerned several Solo Pro 9300 Laptops.
They had a flaky issue of the padlock key going on randomly before the OS loaded/started.
The idiots told me to re-install the OS.
That was the end of dealing with them...
Reply #11 Top
I personally hated their power supplies (proprietary), but the service they gave my agency is and was second to none (including Dell).


Many Gateway models were proprietary across the board, and the comments cplair makes are comments I have heard from many quarters. Now, to be fair, last year I refurbished 12 Gateways that were industrial builds from the PIII era and prepared them for transfer to a school, and to my knowledge all 12 are still functional.

However, in 1997, my father and I bought computers about the same time. I bought an off-the-shelf Acer for $1000, my dad paid $1600 for his Gateway. The Acer had an AMD proc, which in the Pentium era was WAY faster than Pentium. It clocked out at 166mhz, and my dad's Gateway with the Pentium clocked out at 133. And believe me, the difference was VERY noticeable.

Within the next three years, my dad would replace the HD twice, while the Acer never had a single glitch through the day we gave it to friends after we upgraded.

I would guess your difference in experience would probably have to do with machines built for business use versus low end machines for home use. Because I have found Gateway to be consistently unreliable on home machines.

And when they bought eMachines, that did NOT help their rep!
Reply #12 Top
I guess with anything you can get a lemon.  I've had custom made, Acers and emachines and have had no problems with any.  Oh well, another bits the dust.
Reply #13 Top
I have seen so many motherboards go south on eMachines that I wouldn't touch one, personally. I kind of gauge quality on the number of machines we have to trash when they're brought in for repair.

I've seen old Acers, Gateways, HP, Compaq, and Dell, but not once have I seen a functional eMachines that was over 2 years old.
Reply #14 Top
but it is yet another sign that the PC manufacturing world is still a cut-throat business.


Is there a business that's not cut-throat?

My Gateway is the first LARGE computer that I have owed. So in a way I love it. But I also have had problems with it, though small, they are a pain. And speaking of Pain, Try Gateway support. Gotta admit though, the price was right.
Reply #15 Top
Over the years, I have owned Gateway PC's, Dell's , HP and IBM's. I even had a Compaq for a few weeks, all desktop models and Toshiba and Dell laptops. Everyone of those systems had their problems and the level of support varied based on what time frame I purchased and who I got on the phone. I finally got to the point around 10 years ago that I just simply started researching parts and building my own. So far, that has been a much better experience for me and when I call tech support, I'm the one who answers the phone I am sorry to see anyone loose their job but in that market, the margins are so low that you have to be able to mass produce and essentially "own" large sector contracts.
Reply #16 Top
In the early 1990s I worked for an extremely large software vendor. They only bought three brands of computers at the time. Toshiba for laptops, Dell for reliable generic desktops, and Gateway for users that needed lots of performance and expansion capabilities. Back then Dell was always slower compared to other companies and Gateway was almost always a little faster for the same CPU. Gateway sort of created the market niche that eventually become the home of Alienware and other gamer/performance brands.