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GETTING HELP for GalCiv II / Dark Avatar

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Mar 13, 2001 +2424

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GETTING HELP for GalCiv II / Dark Avatar

February 3, 2007 1:54 PM from

GalCiv2 Forums

1) IF you plan to switch between the game and something else a lot, run it in a window. You can do this via an option in the game's video settings.

(2) The game will run in any high resolution your system will support.

(3) User created data files and preferences are in the my documents\my games\galciv2 folder

(3a) The Dark Avatar preferences are in the gc2darkavatar folder in the same place.

(4) IF you run into some problem please let us know the following things:

What OS you running?
Is it English or a particular language (Swedish, German, Japanese, etc.)
What video card do you have?
What kind of CPU do you have?
How much memory you have
Your Debug.err (located in the GalCiv II directory).
If you're running Dark Avatar it's in the galciv2\darkavatar directory

(5) If you run into a serious problem (i.e. game won't start, crashes, etc.) there is a debug.err file in your GalCiv II directory (galciv2 or galciv2\darkavatar depending on which you're playing). Post the contents of it here.

(6) UPDATE YOUR VIDEO DRIVERS. We're serious about this. If someone responds to this post with a "Game occasionally CTDs, here's my debug.err" and there's a video driver from 2004 in it, we'll find you. 90% of the "bug" reports we get on serious issues end up being some guy who insisted he had the "latest drivers" and those "latest drivers" turned out to be 2 years ago.

(7) The game should run on pretty much any system that supports DirectX 9C. YOU MUST HAVE DIRECTX 9C or later installed.

(8) There are some first generation Intel Extreme adapters that don't work with the game. We're talking very old ones (i.e. <2003). They don't work because they don't support True Type fonts in games. Nothing we can do. There's no work around other than to get another card. Based on the beta, this shouldn't be an issue as nobody ran into it.

(9) DO NOT use this thread to ask whether the game will work on your system. If you have doubts, wait for the demo. If you can play any other recently released game, then you can run this. (last time we put a thread like this up we had people with monster machines asking if they could run the game on it).

(10) IF THE GAME CRASHES ON YOU we want to know why. In Stardock Central in the "free stuff" area there's a program called Smart Exception. Install that, run it, and if the game crashes, it will create a log that will tell us literally what line of code it crashed on. Email [email protected] or [email protected] the file and we will take a look. Don't forget to tell us what you were doing when it crashed to help us figure it out.

(11) IF the game is crashing when it saves (i.e. corrupted save game): Check your virtual memory settings. You can do that by right-clicking on my computer, go to properties, click on the advanced tab, click on the performance settings, ciick on advanced, click on the change button in virtual memory. Make sure your virtual memory is set to at least 2 Gigs. The game won't use all that of course or anywhere near but we have found that those who run into this almost always have either no page file or very low memory.

(12) IF YOU ARE RUNNING ON WINDOWS VISTA. Be aware that the graphics drivers are still in a state of flux. Particularly the nVidia drivers (I wouldn't even consider using Windows Vista on an nVidia based machine until the driver situation gets better which I expect it to be by the end March 2007).

(13) NVIDIA 79xx series video card users, particularly those in SLI may experience freezing. If you do, turn on the hardware mouse cursor in the options. If that doesn't solve it, run the video card in single GPU mode. Keep an eye on the nVidia drivers being updated and report any problems to nVidia. I should know, I'm running two 7950's in Quad-SLI mode on my main machine.

(14) AMD DualCore. Make sure you have the latest bios for this if you run into any problems.

(15) The minimum resolution is 1024x768. If you aren't running at least that, the game won't work.

Good luck! We'll be checking this thread regularly.

PLEASE only post if you're having a problem of some kind. Thanks!

ALSO:

Galactic Civilizations II Knowledgebase: Click Here
General Stardock Knowledgebase: Click Here
Submit A Trouble Ticket: Click Here

faq support

324,033 views 151 replies | Pinned

Reply #126 February 5, 2010 5:27 AM from

Stardock Forums Top

I just bought GalCiv II and it crashes right after selecting the races im going to play against, right before the game actually starts.

I have all three games on Impluse.

Is everybody having the same problem? Please tell me your hints and what you have been telling people on how to fix this crash then if that dosen't work I will try Smart Exception.

I can play ToA just fine but the other two crash on start up. When I first got the games, they palyed just fine but with the patches and upgrading my CPU to windows 7 and ATI 4770. Are the games too old now, to play?

Here is my Debug

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4770
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x94B3)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_94B3&SUBSYS_29001682&REV_00
Display Memory: 1274 MB
Current Display Mode: 1280 x 1024 (32 bit) (60Hz)
Monitor Name: SyncMaster 731B/731BF/731BA/730BA(Analog)
Monitor Max Resolution:
Driver Name: atiumdag.dll,atidxx32.dll,atidxx32.dll,atiumdva.cap
Driver Version: 8.14.0010.0716
Driver Date: 11/25/2009 09:55:58
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (High Definition Audio Device)
Default Sound Playback
Default Voice Playback
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601&REV_1000
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7600.16385
Driver Date: 7/14/2009 06:51:47
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback
Default Voice Playback
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_1458E601&REV_1000
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.01.7600.16385
Driver Date: 7/14/2009 06:51:47
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Radeon HD 4770
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: No string tables in ./Data//ToolTips.tips
Debug Message: Timer Frequency is 0 1af3d5
Debug Message: No string tables in ./Data//*.str
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\ships\*.xml
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\ShipStyles\*.xml
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\Gary\Documents\My Games\GC2DarkAvatar\ships\*.shipcfg
Debug Message: Danger Will Robinson, no Stars!!!!
Debug Message: No files found matching mask D:\Game Files\GalCiv2./Data//Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask D:\Game Files\GalCiv2\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask D:\Game Files\GalCiv2\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Error: CustomShipStyleWnd: Unknown edit field ShipList_List_Entry type: CustomListEntry
Debug Error: CustomShipStyleWnd: Unknown edit field ShipList_Avalible_List_Entry type: CustomListEntry
Debug Message: WARNING: GetShipStylePrefix called for civ and civ has no ship style
Debug Message: LoadHardpointsFromPrefsFile failed to load ship config file: ./Data/ShipCfg/\(null)_ColonyShip.shipcfg
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 0 Max Num Stars: 57
Debug Message: Planet Frequency: 0 Max Num Planets: 45
Debug Message: Galaxy Size Set: 18 x 18
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 0.
Debug Message: Creating Random Map... Planets
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Drengin Empire: Intellence -> 150
Debug Message: Altarian Resistance: Intellence -> 150
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Creating 8 minor races
Debug Message: Creating ships...
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 1
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled

Reply #127 February 5, 2010 1:08 PM from

GalCiv2 Forums Top

Try this (or this one if you have 64-bit windows). Save the file and run it, agreeing to merge when prompted.

Reply #128 February 6, 2010 4:57 PM from

GalCiv2 Forums Top

@ Kryo

Thank you very much! You people at Stardock are always helpful in my problems so I don't care anybody says, you are the best.

No Mercy! No Respite!

Saint Mina of Ophelia VII of Order of the Bloody Rose of Orders Militant of Adepta Sororitas

Reply #129 February 11, 2010 4:56 PM from

Stardock Forums Top

Thank you so much for posting that Kryo. I am getting back into GalCivII after a few years hiatus, and this bug was driving me MAD on my Windows 7 64-bit machine.

For me it was the exact same issue. Crashing as soon as you finish your opponent race selection. I installed the 64-bit registry entry that you listed, and the problem went away immediately.

Reply #130 February 20, 2010 7:15 PM from

GalCiv2 Forums Top

I purchased Galactic Civ2 Ultimate Edition on Impulse just yesterday and I can't even start either Dark Avatar or Twilight of The Arnor. However I can start the first game, Gal Civ 2 just fine.

My Debug post for both with Dark Avatar first.

Debug Message: Version v2.01 Dark Avatar last updated on: Mon Nov 24 16:26:43 2008

Debug Message: Checking DX Version.

Debug Message: *********DXDiag info follows.*********

System Info

Time: 2/21/2010, 00:58:35

DirectX Version: DirectX 11

Machine Name: ÜBERDATORN

Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Languages: Swedish (Regional Setting: Swedish)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 04/28/09 14:44:36 Ver: 08.00.15

Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz

Physical Memory: 3072MB RAM

Page File: 2396MB used, 3725MB available

Windows Dir: C:\Windows

Display Info

Display device 1:

Device Name: \\.\DISPLAY1

Card Name: NVIDIA GeForce GTX 260

Manufacturer: NVIDIA

Chip Type: GeForce GTX 260

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_17711462&REV_A1

Display Memory: 2154 MB

Current Display Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Allmän PnP-bildskärm

Monitor Max Resolution:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.0011.9621

Driver Date: 1/12/2010 12:03:34

DirectX Acceleration Enabled: Yes

Display device 2:

Device Name: \\.\DISPLAY2

Card Name: NVIDIA GeForce GTX 260

Manufacturer: NVIDIA

Chip Type: GeForce GTX 260

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_17711462&REV_A1

Display Memory: 2154 MB

Current Display Mode: 1280 x 1024 (32 bit) (75Hz)

Monitor Name: Allmän PnP-bildskärm

Monitor Max Resolution:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.0011.9621

Driver Date: 1/12/2010 12:03:34

DirectX Acceleration Enabled: Yes

Sound info

Sound device 1:

Description: Högtalare (2- USB PnP Sound Device)

Default Sound Playback

Default Voice Playback

Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00

Manufacturer ID: 1

Product ID: 100

Driver Name: CM10864.sys

Provider: C-Media Inc.

Driver Version: 6.12.0008.2131

Driver Date: 6/10/2009 02:14:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digitalt ljud (S/PDIF) (4- High Definition Audio Device)

Default Sound Playback

Default Voice Playback

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10438357&REV_1001

Manufacturer ID: 1

Product ID: 65535

Driver Name: HdAudio.sys

Provider: Microsoft

Driver Version: 6.01.7600.16385

Driver Date: 7/14/2009 01:07:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digital utgång (2- USB PnP Sound Device)

Default Sound Playback

Default Voice Playback

Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00

Manufacturer ID: 1

Product ID: 100

Driver Name: CM10864.sys

Provider: C-Media Inc.

Driver Version: 6.12.0008.2131

Driver Date: 6/10/2009 02:14:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digitalt ljud (S/PDIF) (4- High Definition Audio Device)

Default Sound Playback

Default Voice Playback

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10438357&REV_1001

Manufacturer ID: 1

Product ID: 65535

Driver Name: HdAudio.sys

Provider: Microsoft

Driver Version: 6.01.7600.16385

Driver Date: 7/14/2009 01:07:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********

Debug Message: Entering WinMain

Debug Message: ******* Starting Game Shell *******

Debug Message: Going Fullscreen

Debug Message: Preparing to change display settings.

Debug Message: Using hardware vertex processing

Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES

Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4

Debug Message: Game Resolution: 1024 x 768

Debug Message: Running fullscreen.

Debug Message: HAL (hw vp): NVIDIA GeForce GTX 260

Debug Message: D3DPRESENT_INTERVAL_DEFAULT

Debug Message: Refresh rate: 60

Debug Message: Bit Depth: 32 bit.

Debug Message: *********Checking D3DDevice Caps***********************

Debug Message: A full-color cursor is supported in hardware at high resolution modes.

Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff

Debug Message: Now Fullscreen

Debug Message: Shell initialization complete

Debug Message: GalCiv2 is activated.

Debug Message: ***** Initializing Game *****

Debug Message: No string tables in ./Data/English/ToolTips.tips

Debug Message: Timer Frequency is 0 2faf25

Debug Message: No string tables in ./Data/English/*.str

Debug Message: Initializing sound card.

Debug Message: initailizing bink

Debug Message: No files found matching mask Movies\*.bik

Debug Message: No files found matching mask Movies\techs\*.bik

Debug Message: No files found matching mask Gfx\Tutorials\*.bik

Debug Message: No files found matching mask Gfx\*.png

Debug Message: No files found matching mask Gfx\Race\*.png

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik

Debug Message: No files found matching mask Screens\*.dxpack

Debug Message: No files found matching mask Music\*.mp3

Debug Message: No files found matching mask Event Music\*.mp3

Debug Message: No files found matching mask Sfx\*.wav

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2DarkAvatar\sfx\*.wav

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2DarkAvatar\Music\*.mp3

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2DarkAvatar\Event Music\*.mp3

Debug Message: Create setup screens.

Debug Message: Error. String Not Found. Table: GalaxySetup String Name: bc

Debug Message: Clear galaxy settings.

Debug Message: Clear influence.

Debug Message: Clear up laws.

Debug Message: Clear first time events.

Debug Message: Clear wonders and trade goods.

Debug Message: Clear sector mapper.

Debug Message: TitleWnd: Cannot find OBJID Scores_Btn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: NewGameBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: ContinueGameBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: SaveGameBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: CampaignBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: MetaverseBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: OptionsBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: TutorialsBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: CreditsBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: ScoresBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: QuitBtn

Debug Message: Error. String Not Found. Table: TitleWnd String Name: Loading

Debug Message: Set mouse.

Debug Message: Set update timer.

Debug Message: Error flipping back buffer to primary buffer.

Debug Message: D3DERR_DEVICELOST

Debug Message: Device lost

Debug Message: Attempting to reset device.

Debug Message: Device Validated. Attempting to restore resources.

And now Twilight of The Arnor.

Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009

Debug Message: Checking DX Version.

Debug Message: *********DXDiag info follows.*********

System Info

Time: 2/21/2010, 01:04:07

DirectX Version: DirectX 11

Machine Name: ÜBERDATORN

Operating System: Windows 7 Professional 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)

Languages: Swedish (Regional Setting: Swedish)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: BIOS Date: 04/28/09 14:44:36 Ver: 08.00.15

Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz

Physical Memory: 3072MB RAM

Page File: 2401MB used, 3720MB available

Windows Dir: C:\Windows

Display Info

Display device 1:

Device Name: \\.\DISPLAY1

Card Name: NVIDIA GeForce GTX 260

Manufacturer: NVIDIA

Chip Type: GeForce GTX 260

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_17711462&REV_A1

Display Memory: 2154 MB

Current Display Mode: 1920 x 1080 (32 bit) (60Hz)

Monitor Name: Allmän PnP-bildskärm

Monitor Max Resolution:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.0011.9621

Driver Date: 1/12/2010 12:03:34

DirectX Acceleration Enabled: Yes

Display device 2:

Device Name: \\.\DISPLAY2

Card Name: NVIDIA GeForce GTX 260

Manufacturer: NVIDIA

Chip Type: GeForce GTX 260

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_05E2&SUBSYS_17711462&REV_A1

Display Memory: 2154 MB

Current Display Mode: 1280 x 1024 (32 bit) (75Hz)

Monitor Name: Allmän PnP-bildskärm

Monitor Max Resolution:

Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Driver Version: 8.17.0011.9621

Driver Date: 1/12/2010 12:03:34

DirectX Acceleration Enabled: Yes

Sound info

Sound device 1:

Description: Högtalare (2- USB PnP Sound Device)

Default Sound Playback: Yes

Default Voice Playback: Yes

Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00

Manufacturer ID: 1

Product ID: 100

Driver Name: CM10864.sys

Provider: C-Media Inc.

Driver Version: 6.12.0008.2131

Driver Date: 6/10/2009 02:14:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digitalt ljud (S/PDIF) (4- High Definition Audio Device)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10438357&REV_1001

Manufacturer ID: 1

Product ID: 65535

Driver Name: HdAudio.sys

Provider: Microsoft

Driver Version: 6.01.7600.16385

Driver Date: 7/14/2009 01:07:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digital utgång (2- USB PnP Sound Device)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: USB\VID_0D8C&PID_000C&REV_0100&MI_00

Manufacturer ID: 1

Product ID: 100

Driver Name: CM10864.sys

Provider: C-Media Inc.

Driver Version: 6.12.0008.2131

Driver Date: 6/10/2009 02:14:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Sound device 1:

Description: Digitalt ljud (S/PDIF) (4- High Definition Audio Device)

Default Sound Playback: No

Default Voice Playback: No

Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0888&SUBSYS_10438357&REV_1001

Manufacturer ID: 1

Product ID: 65535

Driver Name: HdAudio.sys

Provider: Microsoft

Driver Version: 6.01.7600.16385

Driver Date: 7/14/2009 01:07:00

Type: WDM

Other Drivers:

Acceleration Level: 1

Cap Flags: 0

Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********

Debug Message: Entering WinMain

Debug Message: ******* Starting Game Shell *******

Debug Message: Could not query reg key HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL value named Language

Debug Message: Going Fullscreen

Debug Message: Preparing to change display settings.

Debug Message: Using hardware vertex processing

Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES

Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4

Debug Message: Game Resolution: 1024 x 768

Debug Message: Running fullscreen.

Debug Message: HAL (hw vp): NVIDIA GeForce GTX 260

Debug Message: D3DPRESENT_INTERVAL_DEFAULT

Debug Message: Refresh rate: 60

Debug Message: Bit Depth: 32 bit.

Debug Message: *********Checking D3DDevice Caps***********************

Debug Message: A full-color cursor is supported in hardware at high resolution modes.

Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff

Debug Message: Now Fullscreen

Debug Message: Shell initialization complete

Debug Message: GalCiv2 is activated.

Debug Message: ***** Initializing Game *****

Debug Message: Timer Frequency is 0 2faf25

Debug Message: No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\./Data/ShipTemplates/\*.shipcfg

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg

Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX

Debug Message: Initializing sound card.

Debug Message: initailizing bink

Debug Message: No files found matching mask C:\Program Files (x86)\Stardock Games\GalCiv2Ultimate\DarkAvatar\Movies\techs\*.bik

Debug Message: No files found matching mask Movies\techs\*.bik

Debug Message: No files found matching mask Gfx\Tutorials\*.bik

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\sfx\*.wav

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\Music\*.mp3

Debug Message: No files found matching mask C:\Users\Christopher\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3

Debug Message: Create setup screens.

Debug Message: Clear galaxy settings.

Debug Message: Clear influence.

Debug Message: Clear up laws.

Debug Message: Clear first time events.

Debug Message: Clear wonders and trade goods.

Debug Message: Clear sector mapper.

Debug Message: Set mouse.

Debug Message: Set update timer.

Debug Message: Error flipping back buffer to primary buffer.

Debug Message: D3DERR_DEVICELOST

Debug Message: Device lost

Debug Message: Attempting to reset device.

Debug Message: Device Validated. Attempting to restore resources.

I appreciate the help

Reply #131 February 20, 2010 10:22 PM from

GalCiv2 Forums Top

Go to My Documents\My Games\GC2DarkAvatar (or GC2TwilightArnor as appropriate), open the file prefs.ini, and make the following changes:

Change
DisplayWidth=1024
DisplayHeight=768
ColorDepth=32
Fullscreen=1

To
DisplayWidth=(Your desktop width)
DisplayHeight=(Your desktop height)
ColorDepth=32
Fullscreen=0

Then save the file and start the game.

Reply #132 February 21, 2010 7:34 AM from

GalCiv2 Forums Top

It worked like a charm, thank you very much

Reply #133 March 21, 2010 12:40 PM from

Stardock Forums Top

I am having trouble getting any GC II to load. I execute the game via impulse or directly in the program directory. The game immediately crashes, and I cant even get to the main menu. I have the following debug.err log. I updated my ATI display drivers last night.

Debug Message: Version v2.01 Dark Avatar last updated on: Mon Nov 24 16:26:43 2008
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 3/21/2010, 11:37:34
DirectX Version: DirectX 11
Machine Name: PC1
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_rtm.090713-1255)
Languages: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: P55-UD4P
BIOS: Award Modular BIOS v6.00PG
Processor: Intel(R) Core(TM) i5 CPU 750 @ 2.67GHz (4 CPUs), ~2.8GHz
Physical Memory: 4096MB RAM
Page File: 2156MB used, 6024MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_24481682&REV_00
Display Memory: 2806 MB
Current Display Mode: 1600 x 1200 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32
Driver Version:
Driver Date:
DirectX Acceleration Enabled: Yes

Display device 2:
Device Name: \\.\DISPLAY2
Card Name: ATI Radeon HD 4800 Series
Manufacturer: ATI Technologies Inc.
Chip Type: ATI display adapter (0x9440)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_24481682&REV_00
Display Memory: 2806 MB
Current Display Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32
Driver Version:
Driver Date:
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback
Default Voice Playback
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5874
Driver Date: 6/25/2009 01:07:36
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback
Default Voice Playback
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A102&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5874
Driver Date: 6/25/2009 01:07:36
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1024 x 768, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): ATI Radeon HD 4800 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 283bc2
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask e:\Users\Kyle\Documents\My Games\GC2DarkAvatar\Gfx\Movies\*.bik
Debug Message: No files found matching mask e:\Users\Kyle\Documents\My Games\GC2DarkAvatar\sfx\*.wav
Debug Message: No files found matching mask e:\Users\Kyle\Documents\My Games\GC2DarkAvatar\Music\*.mp3
Debug Message: No files found matching mask e:\Users\Kyle\Documents\My Games\GC2DarkAvatar\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: D3DERR_DEVICELOST
Debug Message: Device lost
Debug Message: Attempting to reset device.
Debug Message: Device Validated. Attempting to restore resources.

Reply #134 March 21, 2010 1:20 PM from

GalCiv2 Forums Top

Go to My Documents\My Games\GalCiv2 (or the DA/TA folders in the same location as appropriate), open the file prefs.ini, and make the following changes:

Change
DisplayWidth=1024
DisplayHeight=768
ColorDepth=32
Fullscreen=1

To
DisplayWidth=(Your desktop width)
DisplayHeight=(Your desktop height)
ColorDepth=32
Fullscreen=0

Then save the file and start the game.

Reply #135 May 23, 2010 8:40 PM from

Stardock Forums Top

Quoting kryo, reply 134

This fixed it for me. I do hope a patch fixes this shortly as this is not an intuitive fix and you'd generally have to be told what to do to fix the problem.

Reply #136 May 29, 2010 6:45 PM from

Stardock Forums Top

I just bought GalCiv2 Ultimate off of Impulse.

I'm getting constant flickering. The ship models all flicker. So do the effects in the background. If I turn off enhanced ship rendering, the ships stop flickering, but I can't get the backgrounds to stop.

I'm running Windows 7 x64. I have an SU7300 processor (1.3GHz C2D), 4GB of RAM and Intel GMA 4500MHD. Certainly not a powerhouse, but it should be enough to run this game, and it exceeds the system requirements. There doesn't seem to be a debug.err anywhere, because it's never crashed.

Reply #137 May 29, 2010 7:16 PM from

GalCiv2 Forums Top

There doesn't seem to be a debug.err anywhere, because it's never crashed.

It should be located in your MyGames-folder, or better said, in one of the 3 subfolders that belong to the UE. The debugg.err is always created whenever you start a game, it should be there even if your game didn't crash.

Reply #138 May 29, 2010 7:26 PM from

GalCiv2 Forums Top

The game creates a debug.err file every time it is run, regardless what happens. You will find it in the game's folder under My Documents/My Games.

Reply #139 May 30, 2010 10:25 PM from

Stardock Forums Top

Sorry, found it.

Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 5/29/2010, 19:09:16
DirectX Version: DirectX 11
Machine Name: MIKE-PC
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
Languages: English (Regional Setting: English)
System Manufacturer: ASUSTeK Computer Inc.
System Model: UL30A
BIOS: Default System BIOS
Processor: Genuine Intel(R) CPU           U7300 @ 1.30GHz (2 CPUs), ~1.3GHz
Physical Memory: 4096MB RAM
Page File: 1042MB used, 3528MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Mobile Intel(R) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip Type: Mobile Intel(R) 4 Series Express Chipset Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_2A42&SUBSYS_18621043&REV_07
Display Memory: 1695 MB
Current Display Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version: 8.15.0010.2104
Driver Date: 4/28/2010 16:08:45
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10431443&REV_1000
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.5936
Driver Date: 4/27/2010 22:02:17
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Unknown error trying to read registry value HKEY_LOCAL_MACHINE Software\Stardock\Drengin.net\GalCiv2UL Language
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Attempting to create D3DDevice at resolution 1366 x 768, Windowed: 0, Multisample: 0
Debug Message: Game Resolution: 1366 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): Mobile Intel(R) 4 Series Express Chipset Family
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 135f2e
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\*.raceconfigxml
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Games\Stardock\GalCiv2\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask C:\Users\Mike\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: TitleWnd: Quit Button.
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

Reply #140 May 31, 2010 8:26 AM from

GalCiv2 Forums Top

Since your drivers are already up to date, try disabling enhanced ship rendering in the video options.

Reply #141 June 5, 2010 3:18 AM from

Stardock Forums Top

Quoting kryo, reply 140

Since your drivers are already up to date, try disabling enhanced ship rendering in the video options.

Like I said, that does fix the ship flickering, but does not fix the backgrounds flickering (the "nebula" looking stuff). Also, why would enhanced ship rendering be causing that for me? Does it need a more powerful graphics processor?

Reply #142 June 5, 2010 4:28 AM from

GalCiv2 Forums Top

Try setting Background Nebula Density to 1. (Personally, I find the background nebula's to be a distraction. I always set it to 1. It saves memory and proc power, and I don't have to look through so much garbage to actually see the game.)

And yes, you may simply have a weak GPU. It may be newer than the game, but that does not mean it is up to the task of running full GC2 graphics. Mobile chip sets are, by their very nature, weak in comparison to a dedicated video card. And the Express series are always at the low end of the spectrum.

Reply #143 June 6, 2010 3:24 PM from

GalCiv2 Forums Top

Heya, I just downloaded the GalCiv ultimate pack from Impulse, but can't get it started. My computer ran the demo just fine. My system specs are as follows:

Windows 7 Ultimate 64bit.

Video: NVidia GeForce GTS 250 (Driver Date: 4/3/2010)

CPU: Intel Q6600 2.4 @ 2.64 GHz

4GB of memory

DirectX Version: 11 (Although I have downloaded 9.0c to try and run some other games before.)

I get the following error message:

Your video drivers may be too old to run Galactic Civilaztions 2 properly. Installed video drivers must support DirectX9.0c...

The message had a blank for my driver date (which, through device manager is 4/3/2010, and the version is: 8.17.11.9745)

And the debug file:

Debug Message: Version v2.03 Twilight of the Arnor last updated on: Thu Jul 23 11:47:38 2009

Debug Message: Checking DX Version.

Debug Message: *********DXDiag info follows.*********

System Info

Time: 6/6/2010, 15:16:53

DirectX Version: DirectX 9.0c (4.09.0000.0904)

Machine Name: CORTANA

Operating System: Windows Professional (6.1, Build 7600) (7600.win7_gdr.100226-1909)

Languages: English (Regional Setting: English)

System Manufacturer: System manufacturer

System Model: System Product Name

BIOS: Phoenix - AwardBIOS v6.00PG

Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (2 CPUs)

Physical Memory: 4094MB RAM

Page File: 2178MB used, 6009MB available

Windows Dir: C:\Windows

Display Info

Display device 1:

Device Name: \\.\DISPLAY1

Card Name: NVIDIA GeForce GTS 250

Manufacturer: @oem22.inf,%nvidia_a%;NVIDIA

Chip Type: GeForce GTS 250

DAC Type: Integrated RAMDAC

Key Device: Enum\PCI\VEN_10DE&DEV_0615&SUBSYS_0D7619F1&REV_A2

Display Memory: 1024.0 MB

Current Display Mode: 1920 x 1200 (32 bit) (59Hz)

Monitor Name: Generic PnP Monitor

Monitor Max Resolution: 1600,1200

Driver Name: nvd3dumx,nvwgf2umx,nvwgf2umx.dll

Driver Version:

Driver Date:

DirectX Acceleration Enabled: Yes

Thanks for any help you can provide!

Reply #144 June 6, 2010 3:52 PM from

GalCiv2 Forums Top

Have you modified the windows installation with any "optimizations", given that DirectX cannot report the driver information, and even the OS is misreporting ("Windows Professional" vs 7 Ultimate)? Such things can sometimes cause unexpected issues. This will be beyond the scope of common issues that can be resolved over the forums in any case, so please contact [email protected] for help with your issue.

Like I said, that does fix the ship flickering, but does not fix the backgrounds flickering (the "nebula" looking stuff).

If nothing else, you can disable the background textures entirely (there's a slider, just set it to 0 and that should do). Intel chipsets emulate a lot of functions via the CPU and as such can have trouble with certain graphical techniques.

Reply #145 June 6, 2010 4:49 PM from

GalCiv2 Forums Top

Thanks for the quick reply! I don't think I installed any "optimizations". However, when I first try to run DxDiag, I get a lot of errors and no information. However, if I "Run 64-bit DxDiag", all of the information is reported and correct.

There was also some point where I directly downloaded DirectX 9.0c to run an older program, which is the DirectX version reported in the debug file, instead of 11, which is what is reported in my 64-bit dxdiag.

Do any of these two pieces of information help at all?

I will also contact support, thanks very much for your help.

Reply #146 June 8, 2010 7:59 PM from

Stardock Forums Top

Well, I'll try disabling the nebula stuff. I'm just surprised, considering GalCiv 2 is nowhere near the most demanding game I've run on my PC.

Reply #147 November 6, 2010 8:29 AM from

Stardock Forums Top

I have just installed GalCivII Ultimate on my new computer and it will not start and I hope someone can help me. I have had the game for years and love it and really would like to continue playing it. If I try and run the game from the GC2Launch the top three quarters of the screen flashes two or three times and then goes black and the only way out is to run the Task Manager. The same happens when I try and run the game from the Twilight folder but strangely when I run it from the Dark Avatar folder (GC2DarkAvatar) it works! When the game fails to start I don't get a debug file but the details of my computer are as follows;

Computer - Alienware M17X-R2; CPU i7-X940; RAM 8 GB; 2x HD5870. I have tried running in both Crossfire and single card but the same fault exists.

Win 7 64 bit Professional.

Video Driver SoftwareDriver Packaging Version 8.763-100810a-104118C-Dell
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1059
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 8.14.10.0775
OpenGL Version 6.14.10.10151
Catalyst™ Control Center Version 2010.0810.2122.36491

Graphics Hardware

Driver Packaging Version 8.763-100810a-104118C-Dell
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1059
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 8.14.10.0775
OpenGL Version 6.14.10.10151
Catalyst™ Control Center Version 2010.0810.2122.36491
Driver Packaging Version 8.763-100810a-104118C-Dell
Provider ATI Technologies Inc.
2D Driver Version 8.01.01.1059
2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0001
Direct3D Version 8.14.10.0775
OpenGL Version 6.14.10.10151
Catalyst™ Control Center Version 2010.0810.2122.36491

Reply #148 November 6, 2010 9:38 AM from

GalCiv2 Forums Top

When the game fails to start I don't get a debug file but the details of my computer are as follows;

Make sure you're looking in the correct folder under My Documents\My Games--if it's getting far enough to flash the screen, there will be a debug.err file.

Most likely though it's just a resolution issue, since DA works--if you set the resolution to match your desktop in the prefs.ini files for DL and TA, (you may also need to set fullscreen=0), that'll probably do the trick.

Reply #149 November 6, 2010 10:48 PM from

Stardock Forums Top

Thanks kryo. I ammended the pref.ini and now everything works fine. I did have a debug file I was just looking in the wrong place Thanks again.

Reply #150 February 10, 2011 6:15 PM from

Stardock Forums Top

I purchased GalCiv II - Dark Avatar. It will not load becauswe the serial number is invalid,

Since there is not a support function to report problems.

I need to know how to get it fixed, Please...

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