Metaverse error (11)

Hmmm.

Tried the Metaverse for the first time in Gal Civ II. After playing a game, got the Metaverse error (11) ..

Rejected because application serial number does not match serial number on the Metaverse server.

or some text very similar to that.

Any ideas?
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If you have SDC. Go to tools and click look-up serial number. SD will e-mail you your SN. Make sure the SN they send you is the same as in your character. I'll bet it's not.