Registered game, can't register Metaverse character.

I registered my serial number but the Metaverse will still not let me register my character. I get the following message:

"The serial number you have entered is not valid, or has not been activated.

You may have to register your serial number to proceed. Please visit https://www.galciv2.com/registration.aspx to register your serial number.

If registration fails, or problems persist, please try again or contact support."

Please help me?
6,049 views 6 replies
Reply #3 Top
Yet another bump. Come on, please help me. I'd really like to get a metaverse character registered. =/ Could someone at least give me the email to Stardock support? I can't seem to find it anywhere.
Reply #4 Top
I haven't been able to get any help with my Metaverse issue either, where I get a parser error in my IE window when trying to create a new Metaverse character. Anyone out there?
Reply #5 Top
I'm still waiting for a response, but either everyone is ignoring us or no one knows the answer.
Reply #6 Top
Wait, moderators, you can shut down this post. I just fixed the problem. Turns out I was using the wrong serial number to register.

Thanks.