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Gambit1981
Gambit1981
Join Date 09/2004
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Installed Game, but my Product Key Code does not work!

August 2, 2008 11:56:30 PM from Stardock ForumsStardock Forums

I have installed the game, via Direct Download edition from the website, and as soon as I was about to pay, I keep getting messages that my Product Key Code is wrong. I copy and pasted it, I typed it, and it does not work at all! What do I do? I'm very fusterated, and feel like I wasted my money on a game that will not run!

-Nicole Wagner

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Gambit1981
YellowSnowUSA
Join Date 12/2007
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Reply #1 August 3, 2008 12:16:24 AM
from Stardock ForumsStardock Forums
Me too, it says
"Please check the serial number that you have entered and ensure that it is associated with the email you used."
GRRR!!!!  
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Gambit1981
SanChonino
Join Date 12/2005
+104
Reply #2 August 3, 2008 12:52:11 AM
from JoeUser ForumsJoeUser Forums
Be patient, guys. It's Saturday night - support will be in Monday morning and can give you a hand. The same thing happened to me, they issued me a new serial number in a matter of a couple of hours after I spoke to them about the issue, and I was sitting pretty.

Be patient. It's worth it.
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Gambit1981
Tropicalkings
Join Date 06/2007
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Reply #3 August 3, 2008 1:35:04 AM
from Stardock ForumsStardock Forums
Me too, it says"Please check the serial number that you have entered and ensure that it is associated with the email you used."GRRR!!!!  


+1

Be patient, guys. It's Saturday night - support will be in Monday morning and can give you a hand. The same thing happened to me, they issued me a new serial number in a matter of a couple of hours after I spoke to them about the issue, and I was sitting pretty.Be patient. It's worth it.


I have a ton of faith in stardock, the issue will probably be resolved fairly fast too.
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Gambit1981
SanChonino
Join Date 12/2005
+104
Reply #4 August 3, 2008 1:52:27 AM
from JoeUser ForumsJoeUser Forums
Best bet is to A)start a support ticket by sending your issues to support@stardock.com and then B)log on to the Stardock IRC channel on Monday and mention it to someone in there.

It works - I promise!
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Gambit1981
amosann
Join Date 08/2008
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Reply #5 August 3, 2008 3:11:28 AM
from GalCiv II ForumsGalCiv II Forums
I've got the exact same problem. It's a little frustrating to pay for something and then not even be able to use it at all.

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Gambit1981
Gambit1981
Join Date 09/2004
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Reply #6 August 3, 2008 7:43:30 AM
from Stardock ForumsStardock Forums
It actually happened to my friend, as well. He bought the game a few hours after I did, and he got the same message. We both opened tickets, and now, all we can do is sit and wait. I agree, it is fusterating to buy a game, and be unable to even use it.
-Nicole
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Gambit1981
Tropicalkings
Join Date 06/2007
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Reply #7 August 3, 2008 10:27:39 PM
from Stardock ForumsStardock Forums
It works and its not monday yet.   

Thank you Stardock!
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Gambit1981
kryo
Join Date 05/2003
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Reply #8 August 4, 2008 12:04:40 PM
from GalCiv II ForumsGalCiv II Forums
Given the number of people who had issues, I expect one of the servers was having issues and has since been kicked. If anyone is still having trouble, please contact support@stardock.com and they'll get you fixed up.
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